Terms of service

Last updated: 8 September 2026

These Terms and Conditions (the "Terms") govern all contracts for the sale and delivery of goods that a consumer or business customer (the "Customer") concludes with MERAH Trading GmbH (the "Seller") via the online shop at meramerah.com. In case of conflicts of interpretation, the German version at meramerah.com/de/policies/terms-of-service — which is the version legally binding under Austrian and EU consumer law — prevails.

1. Scope of application

1.1 These Terms apply to all contracts for the delivery of goods concluded between the Customer and the Seller in respect of goods presented in the Seller's online shop. Inclusion of the Customer's own terms and conditions is objected to unless expressly agreed otherwise.

1.2 These Terms apply accordingly to contracts for the delivery of vouchers, unless expressly provided otherwise.

1.3 A consumer within the meaning of these Terms is any natural person who concludes a legal transaction for purposes that are predominantly outside their commercial or self-employed professional activity.

1.4 A business customer is any natural or legal person or partnership with legal capacity who, when concluding a legal transaction, acts in the course of their commercial or self-employed professional activity.

2. Conclusion of contract

2.1 The product descriptions in the Seller's online shop do not constitute binding offers by the Seller but serve to enable the Customer to submit a binding offer.

2.2 The Customer may submit the offer via the online order form integrated into the Seller's online shop. After placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the Customer submits a legally binding contractual offer with regard to the goods in the shopping cart by clicking the button which concludes the ordering process.

2.3 The Seller may accept the Customer's offer within five days: by sending a written order confirmation or an order confirmation in text form (fax or email), by delivering the ordered goods, or by requesting payment from the Customer after the order has been placed. If several of these alternatives apply, the contract is concluded at the point in time at which one of the alternatives first occurs. The period for acceptance of the offer begins on the day after the offer is sent by the Customer and ends at the end of the fifth day following the day on which the offer was sent. If the Seller does not accept the offer within this period, this shall be deemed a rejection with the result that the Customer is no longer bound by their declaration of intent.

2.4 When selecting a payment method offered by PayPal, payment processing takes place via PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, under the PayPal terms of use. Where the Customer pays via a PayPal payment method selected during the online ordering process, the Seller hereby declares acceptance of the Customer's offer at the point in time at which the Customer clicks the button concluding the ordering process.

2.5 The Seller stores the contract text after conclusion of the contract and forwards it to the Customer in text form (for example email) following submission of the order. The Seller does not make the contract text further accessible beyond this. If the Customer has set up a user account in the Seller's online shop before submitting the order, the order data will be archived on the Seller's website and can be accessed by the Customer free of charge via their password-protected user account.

2.6 Before binding submission of the order via the online order form, the Customer can identify possible input errors by reading the information displayed on screen carefully. The Customer may correct their entries via the usual keyboard and mouse functions during the electronic ordering process, until they click the button concluding the ordering process.

2.7 Different languages are available for concluding the contract. The specific language selection is displayed in the online shop.

2.8 Order processing usually takes place automatically by email. The Customer must ensure that the email address provided for order processing is correct so that emails sent by the Seller can be received at that address.

3. Right of withdrawal

3.1 Consumers are generally entitled to a right of withdrawal.

3.2 Further information on the right of withdrawal can be found in the Seller's withdrawal instructions.

4. Prices and payment terms

4.1 Unless otherwise stated in the Seller's product description, the prices quoted are total prices including statutory VAT. Any additional delivery and shipping costs are indicated separately in the respective product description.

4.2 For deliveries to countries outside the European Union, additional costs may arise in individual cases for which the Seller is not responsible and which are to be borne by the Customer. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such money-transfer costs may also arise if the delivery is not made to a country outside the European Union but the Customer makes payment from a country outside the European Union.

4.3 The payment method(s) available are communicated to the Customer in the Seller's online shop.

4.4 If advance payment by bank transfer is agreed, payment is due immediately after conclusion of the contract, unless the parties have agreed a later due date.

4.5 Payments via the payment services offered by Shopify Payments (Shopify International Limited, 2nd Floor, Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland), Apple Pay (Apple Distribution International, Hollyhill Industrial Estate, Hollyhill, Cork, Ireland), Google Pay (Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland), Stripe (Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Dublin, Ireland) and Klarna (Klarna Bank AB, Sveavägen 46, 111 34 Stockholm, Sweden) are processed by the respective providers under their respective payment terms. The individual payment methods offered are communicated to the Customer in the online shop. Providers may use additional payment services for payment processing, which may have their own specific terms that the Customer will be notified of separately where applicable.

5. Delivery and shipping terms

5.1 Where the Seller offers shipping, delivery takes place within the delivery area specified by the Seller to the delivery address provided by the Customer, unless otherwise agreed. The delivery address specified in the Seller's order processing shall be authoritative. In deviation from this, if PayPal is selected as the payment method, the delivery address stored by the Customer with PayPal at the time of payment shall be authoritative.

5.2 If delivery of the goods fails for reasons for which the Customer is responsible, the Customer shall bear the reasonable costs incurred by the Seller as a result. This does not apply to costs for shipping if the Customer effectively exercises their right of withdrawal. For return shipping costs, the provision in the Seller's withdrawal instructions applies.

5.3 If the Customer acts as a business customer, the risk of accidental loss and accidental deterioration of the goods sold passes to the Customer as soon as the Seller has delivered the item to the freight forwarder, carrier or other person or institution designated to carry out the shipment. If the Customer acts as a consumer, the risk of accidental loss and accidental deterioration of the goods sold generally passes to the Customer only when the goods are handed over to the Customer or a person authorised to receive them.

5.4 Collection in person is not possible for logistical reasons.

5.5 Vouchers are provided to the Customer by email.

6. Retention of title

If the Seller performs in advance, the Seller retains ownership of the delivered goods until the purchase price owed has been paid in full.

7. Warranty (liability for defects)

Unless otherwise stated in the following provisions, the statutory provisions on warranty apply. Notwithstanding this, the following applies to contracts for the delivery of goods:

7.1 If the Customer acts as a business customer: the Seller chooses the type of subsequent performance; for new goods the limitation period for claims for defects is one year from delivery of the goods; for used goods, warranty claims are excluded; the limitation period does not start again if replacement delivery is made under the warranty.

7.2 The above limitations of liability and shortenings of periods do not apply to claims for damages and reimbursement of expenses by the Customer, in the event that the Seller fraudulently concealed the defect, for goods which have been used for a building in accordance with their normal use and have caused its defectiveness, or for any obligation of the Seller to provide updates for digital products in the case of contracts for the delivery of goods with digital elements.

7.3 For business customers, the statutory limitation periods for any statutory right of recourse remain unaffected.

7.4 If the Customer acts as a consumer, they are asked to complain to the deliverer about goods delivered with obvious transport damage and to inform the Seller of this. If the Customer fails to do so, this has no effect on their statutory or contractual warranty claims.

8. Special conditions for the processing of goods according to specific customer requirements

8.1 If the Seller also owes processing of the goods according to specific customer requirements (e.g. custom made, engravings), the Customer must provide all content required for processing (texts, images, graphics) in the file formats, formatting, and image/file sizes specified by the Seller, and grant the necessary rights of use. The Customer is solely responsible for procuring and acquiring rights in this content. The Customer declares and assumes responsibility that they have the right to use the content provided to the Seller and that no third-party rights (in particular copyrights, trademark rights and personality rights) are infringed thereby.

8.2 The Customer shall indemnify the Seller against third-party claims arising in connection with the infringement of their rights through the contractual use of the Customer's content by the Seller. The Customer shall also bear the necessary costs of legal defence, including all court and lawyer fees at the statutory rate. This does not apply if the infringement is not attributable to the Customer.

8.3 The Seller reserves the right to refuse processing orders if the content provided by the Customer for that purpose violates statutory or official prohibitions or morality. This applies in particular to content that is anti-constitutional, racist, xenophobic, discriminatory, insulting, endangering to young people, and/or glorifying violence.

9. Redemption of promotional vouchers

9.1 Vouchers issued free of charge by the Seller as part of promotional campaigns with a specific validity period, which cannot be purchased by the Customer ("Promotional Vouchers"), can only be redeemed in the Seller's online shop and only within the specified period.

9.2 Promotional Vouchers can only be redeemed by consumers.

9.3 Individual products may be excluded from the voucher campaign if a corresponding restriction is stated in the Promotional Voucher.

9.4 Promotional Vouchers can only be redeemed before completing the ordering process. Subsequent offsetting is not possible.

9.5 Only one Promotional Voucher can be redeemed per order.

9.6 If the Promotional Voucher refers to a specific value rather than a percentage discount, the value of the goods must at least correspond to the amount of the voucher. Any remaining credit will not be refunded by the Seller.

9.7 If the value of the Promotional Voucher is not sufficient to cover the order, any other payment methods offered by the Seller may be selected to settle the difference.

9.8 The credit balance of a Promotional Voucher is neither paid out in cash nor subject to interest.

9.9 The Promotional Voucher will not be refunded if the Customer returns the goods paid for in whole or in part with the Promotional Voucher under their statutory right of withdrawal.

9.10 The Promotional Voucher is intended for use only by the person named on it. Transfer of the Promotional Voucher to third parties is excluded.

10. Redemption of gift vouchers

10.1 Vouchers that can be purchased via the Seller's online shop ("Gift Vouchers") can only be redeemed in the Seller's online shop unless otherwise stated on the voucher.

10.2 Gift Vouchers can only be redeemed before completing the ordering process. Subsequent offsetting is not possible.

10.3 Gift Vouchers can only be used to purchase goods and not to purchase further Gift Vouchers.

10.4 If the value of the Gift Voucher is not sufficient to cover the order, any other payment methods offered by the Seller may be selected to settle the difference.

10.5 The credit balance of a Gift Voucher is neither paid out in cash nor subject to interest.

10.6 The Gift Voucher is transferable. The Seller may perform with debt-discharging effect vis-à-vis the respective holder who redeems the Gift Voucher in the Seller's online shop.

11. Applicable law

All legal relationships between the parties are governed by the law of the Republic of Austria to the exclusion of the laws on the international sale of movable goods. In the case of consumers, this choice of law applies only insofar as the protection granted by mandatory provisions of the law of the state in which the consumer has their habitual residence is not withdrawn.

12. Place of jurisdiction

If the Customer acts as a merchant, legal entity under public law or public-law special fund with its registered office in the territory of the Republic of Austria, the exclusive place of jurisdiction for all disputes arising from this contract shall be the Seller's registered office. If the Customer has its registered office outside the territory of the Republic of Austria, the Seller's registered office shall be the exclusive place of jurisdiction for all disputes arising from this contract, provided that the contract or claims arising from the contract can be attributed to the Customer's professional or commercial activity. The Seller is, however, in any case entitled to bring proceedings before the court at the Customer's registered office.