Last updated: July 18, 2026
The MERA MERAH mobile message service (the "Service") is operated by MERA MERAH (“MERA MERAH”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to MERA MERAH’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of MERA MERAH through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with MERA MERAH. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt out of the Service at any time. Text the single keyword command STOP in reply to any text message you receive from us, or click the unsubscribe link (where available). You will receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other MERA MERAH mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP in reply to any text message you receive from us, or email hello@meramerah.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received, and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.
MEINE BESTELLUNG
Kann ich meine Bestellung noch stornieren oder ändern?
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Was mache ich, wenn mein Schmuck defekt oder in schlechtem Zustand ankommt?
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Ich habe keine Bestell- oder Versandbestätigung erhalten, was nun?
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Was kann ich tun, wenn ein Artikel in meiner Bestellung fehlt?
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Wo finde ich meine Bestellnummer?
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VERSAND und LIEFERUNG
Wie lange dauert der Versand und wie hoch sind die Versandkosten?
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Wie kann ich den Status meiner Bestellung verfolgen?
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In welche Länder liefern Sie?
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Muss ich für meine Bestellung zusätzliche Steuern und/oder Zölle zahlen?
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Kann ich meine Bestellung an eine Packstation liefern lassen?
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RÜCKSENDUNGEN & RÜCKERSTATTUNGEN
Wie kann ich meine Bestellung zurückgeben?
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Was sind die Rückgabebedingungen?
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Ist ein Umtausch möglich?
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Wann erhalte ich meine Rückerstattung?
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PRODUKTE und MATERIALIEN
Welche Materialien werden für den von MERA MERAH verkauften Schmuck verwendet?
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Wie pflege ich den Schmuck am besten?
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Kann ich mit dem Schmuck ins Wasser gehen?
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Wie bestimme ich meine Ringgröße?
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Ist es möglich, Schmuck zu personalisieren?
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ZAHLUNGEN und RABATTCODES
Bietet Mera Merah Rabattcodes an?
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Welche Zahlungsarten gibt es?
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Wo finde ich meine Rechnung?
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Ich habe ein Problem beim Bezahlen – was kann ich tun?
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NEWSLETTER
Wie kann ich den Newsletter abonnieren?
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Wie kann ich den Newsletter abbestellen?
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Wie oft erhalte ich den Newsletter?
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Was finde ich im Newsletter?
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